About us

Patients and visitors

Whether a person is young or old, disabled, female or male, lesbian, gay, bisexual or heterosexual, trans, black, asian or white British, of a certain religion or belief or of no religion, everyone should be treated fairly and share a positive hospital experience.

You and your family have the right to be treated fairly and be involved in decisions about your treatment and care. You can expect to be treated with dignity and respect. You will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

You can expect a high standard of service but we recognise that there may be times when your expectations have not been met.  If this is the case, please speak to one of the following people as soon as possible so that we can try and put things right: 

We have an Equality, Diversity and Inclusion Advisor, this is a role which plays an important part in helping us to meet our objectives.

You play an important part in making the hospital a place where everyone is treated fairly.  You have a responsibility to treat other patients and our staff with dignity and respect.  We ask all patients, staff and visitors to:

  • Respect everyone's individuality - any offensive discriminatory behaviour will not be tolerated.
  • Avoid prejudice and stereotyping.
  • Become more accepting of other ways of life, cultures, and beliefs.
  • Don't tolerate any form of discrimination, where possible - challenge it, record it, report it! 

The trust is working towards implementation of the Equality Act through the NHS Equality Delivery System (EDS2). For further information please go to the Equality Delivery System section. 

The trust is committed to bringing about the necessary change to ensure our hospital is the best place to receive care for everyone.  To help us to do this we would like you to share your feedback with us so that we can understand what we can start, stop or do differently to make improvements in the way that we do things.  If you need any support with a diversity issue, have any feedback that helps improve our commitment to diversity or if you would like to get involved by joining one of our Diversity Network groups or Patient Liaison groups, please contact the Trust Offices as follows: 


Trust Corporate Office
Southend University Hospital NHS Foundation Trust
Prittlewell Chase

Telephone: 01702 385004