The communications team is responsible for media relations on behalf of Southend University Hospital NHS Foundation Trust.
The team can assist journalists writing for the national,
regional, trade and specialist media and is the first point of
contact for all media enquiries.
All reasonable media requests and enquiries will be considered
and responded to positively and openly. The team can assist with
wide range of media requests including:
- providing clinical experts for comment on health-related
- providing case studies
- condition checks
- overseeing filming
- media support for major incidents
Due to the nature of the business, operational requirements,
patient safety and patient and staff confidentiality must come
first. The Trust reserves the right to decline media requests which
conflict with these or that are not in the interests of the
During office hours
The press office is open Monday to Friday between 08.30 and
17.00. All media enquiries will be evaluated and dealt with
Out of hours
Outside office hours, at weekends and bank holidays the on-call
senior manager will deal with urgent enquiries from journalists.
Non-urgent enquiries will be dealt with the next working day.
Filming and/or interviewing requests
Filming and interviewing cannot take place in the hospital
grounds without prior consent of the communications team. Proposals
can be emailed to email@example.com.
For the proposal to be considered quickly and fairly, it will help
if the following information is included:
- Name, organisation and contact details
- Delivery format
- Target audience
- Duration of the programme/piece
- Duration of filming/interviewing
- Proposed date for airing
- Proposed subject/s (including patients/staff)
Patient condition checks should be referred to the press office
during office hours. Only a brief indication of the progress
of the patient will be given - for example, the patient is
satisfactory or stable or critically ill. This information will
only be released if the patient or their next of kin give consent
and if the name of the individual patient concerned is provided,
with the correct spelling. Please do not contact the wards
Should a major incident occur, the hospital has a contingency
plan that includes arrangements for the media. A press centre will
be set up and the location of this will be made available. Regular
updates will be available and there will be opportunity for
interviews, photographs and filming where appropriate.
The hospital will not divulge any information about a patient
without express permission from the patient concerned or from their
next of kin.
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