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Quality assurance visit by the Joint Commissioning Team ‘extremely positive’

31 January 2019

Earlier this week the Trust was visited by the Joint Commissioning Team who undertook a quality assurance visit using a ‘Back to basics and Harm Free Care’ assessment tool, which highlighted the hard work all of our staff put into providing high quality care for our patients at Southend University Hospital.

The feedback on the three areas they visited - Blenheim, Stambridge and Paglesham wards - was extremely positive and saw no major concerns, with only a few small issues which can easily be resolved.

The feedback included such positive phrases such as patients being 'happy and knew what was happening to them' and were 'very positive, that 'wards were 'very good', 'well led', had evidence of responding well to incidents and sustained learning, and included the 'best use of invasive devices tool they had ever seen'.

It was also extremely pleasing to hear that staff were 'very welcoming', named members of staff were 'fantastic' and that staff felt supported and valued as members of a team."

Neil Rothnie, Medical Director, said: "Given the pressures on our services and the hard work all our ward staff have been undertaking in response, I think this outcome is really impressive. It shows the ability and resilience of staff to maintain quality and care standards even in the face of the challenges we've experienced over recent weeks."