Our latest Hospital Heroes monthly winners - September, October, November
07 February 2019
The latest winners of our monthly Hospital Heroes awards are Dr Andres Gal (Orthopaedic Speciality Doctor), Julie MacDonald (Maternity Support Worker) and the Trauma & Orthopaedic Team.
Andres Gal, Orthopaedic Speciality Doctor
Nominated by Kelly Moore, Medicine
Nominator, Kelly Moore, a modern matron in medicine, said: "Dr
Gal went above and beyond to support a member of our Medicine Team
who is sadly under palliative care. Our nurse had been waiting for
a PICC line and was struggling to receive her required chemotherapy
due to difficult access issues. I feel this was a perfect
demonstration of our Trust values of working together, and care
"Without a second thought, and in his own time, following a busy
clinic, Dr Gal came back to CMDS to insert the line. This line
ensures that our nurse will receive her chemotherapy to hopefully
enjoy the limited time she has left with us.
"When I sent an email to thank him for his support and act of
kindness, his reply demonstrated the most sincere humility and
compassion. He is the perfect example of what we all strive to be
and how collaborative working across directorates is of benefit to
IMAGE BELOW (l-r): Non-executive Director, David Parkins,
presents Dr Gal with his certificate.
Julie MacDonald, Maternity Support Worker
Nominated by Ruth Cozens, Maternity
During a routine postnatal visit Julie identified that the
mother was experiencing extreme mental health symptoms. Julie
escalated her concerns to a community midwife and remained with the
mother to offer support.
This episode of care extended as the mother was transferred to
ED via ambulance. Julie and a midwife accompanied the mother and
her baby. Julie remained with the mother in ED and acted as an
advocate, ensuring the mother was not discharged home, as was the
Julie escalated to the CDS co-ordinator and gained support and
admission for the mother and baby. The outcome was positive and the
mother was discharged home two days later, acknowledging the
fantastic care and support she had received. The mother also stated
that the fact she was listened to and believed made all the
Julie maintained a close professional relationship during the
entire care episode demonstrating high levels of care and
Julie communicated effectively with several senior clinicians to
ensure the correct care pathway was achieved. Julie liaised with
her team and the CDS co-ordinator effectively.
Although not a registered midwife, Julie practised above her
role to advocate for a vulnerable woman.
IMAGE BELOW: Non-executive Director, David Parkins,
presents Julie with her certificate.
Trauma & Orthopaedic Team
Nominated by Sherrie Tucker, Theatres
Dr Lucy Coward, Director of Medical Education received a letter
from the Royal London Hospital Orthopaedic and Trauma Society,
announcing that Southend University Hospital has been voted the
2018 Training Hospital of the Year.
Dr Coward said: "This is a wonderful achievement by the Trauma
and Orthopaedics team and I wanted to congratulate and thank you
personally for your contribution to the excellent teamwork that has
made this possible.
"We all recognise that getting the balance between service
delivery and training opportunities can be a real challenge but it
is clearly one that the Orthopaedic Department have mastered!
"This is for the whole team for recognition of hard work and
IMAGE BELOW: Trauma & Orthopaedic Team