About us

TeleTracking celebrates one year

06 November 2019

At the end of October 2019, Alan Tobias, Chairman of Mid Essex and Southend Hospitals and Yvonne Bl├╝cher, Managing Director of Southend Hospital, joined the TeleTracking Control Centre team at St Andrews Centre, Billericay to celebrate the first year of using TeleTracking.

TeleTracking plays a significant role in managing bed allocations. The innovative electronic patient flow and capacity management tool was introduced to our hospitals group, starting with Southend in October 2018, and is managed by the Control Centre Team at Billericay. The team of 51 staff supports Basildon, Broomfield and Southend Hospitals to manage bed occupancy across the three sites, ensuring that the patient experience is enhanced by allocating the correct bed first time.

By working together with our clinical colleagues, we can help to manage bed allocation and occupancy much more effectively across the three sites whilst freeing them up to focus on clinical care. The TeleTracking system has so much to offer and we are working with the senior nurses to provide refresher training and an improved induction for all our new colleagues to the TeleTracking system. 

Rebecca Boyes, TeleTracking Senior Operations Lead, said: "It's been a remarkable first year, and none of this would have been possible without the control centre team. They have been so flexible, moving sites at very short notice and resilient, dealing with three different processes, pathways, terminology and ways of working across different sites.  Over the last year they have all grown in confidence, skills and knowledge and have become an awesome team, I am so proud of all of them and look forward to the next stage of the journey to improve patient flow."

Dom Ward, Deputy Control Centre Manager, said:"We have continued to grow as a service and we keep getting better and better and that's because of the support of the whole team. The culture change has been the biggest challenge so far and we are doing a lot of development work to get our processes standardised across the three hospitals.

"It's all about getting the right patients in the right bed and we work really hard to make that happen. We've got a really good team."

NR60b (2019)NR60c (2019)