Our latest Hospital Heroes - security team
03 August 2016
Our latest hospital heroes are Security Officers Sierra 2 and Sierra 10.
Our Security Officers are a vital part of the team at Southend
University Hospital, working closely alongside our wards and
departments and often dealing with very difficult
Their collective commitment to our values in assisting a very
distressed patient on Eastwood ward whose phone had been taken by a
man she did not know is the reason for their nomination.
The Security Officers on duty were informed by ward staff and
worked together, going above and beyond their expected roles, to
track down the phone's whereabouts using CCTV. They discovered it
had been tossed into a bin outside, so one of the guards emptied
the bin to retrieve the phone before ensuring it was properly
cleaned and returned to the distressed patient who was incredibly
The team was nominated by Security Services Manager, Michael
Ross, who received an email from Consultant Obstetrician and
Gynaecologist, Miss Nidhi Tripathi, praising the team for their
"I was witness to the event as the phone was returned to the
patient on Eastwood ward after one of the Security Officers cleaned
it with Clinell wipes. In my opinion they not only did their duty
but went over and above and also maintained the hospital infection
"I was very impressed by their professionalism."