August's Hospital Hero - Gemma Archer
19 August 2014
August's Hospital Hero is employee relations advisor, Gemma Archer.
Gemma volunteered as a ward liaison officer during Perfect Week,
an ambitious seven day exercise where hospital staff worked
together to try a new approach to tackling delays in the emergency
She met the role head with enormous enthusiasm and was
determined to go out and make a real difference during the
Gemma was extremely receptive to the needs of the staff on the
wards she went to, and resolved many issues herself without
escalation. Where she did escalate, she came having anticipated
everything she might be asked and brought suggestions on how to
resolve problems she wasn't equipped to solve herself.
Gemma, like many others, came from a non-clinical area to
volunteer as a ward liaison officer and this in itself is going
above and beyond, as working within a clinical area is challenging
for those not familiar with the environment. However, Gemma
threw herself into it and really embodied the role, making a
tangible difference to the areas that she had contact with.