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August's Hospital Hero - Kathleen Hackett

06 October 2015

Hospital Heroes

August’s Hospital Hero is oral and maxillofacial surgery booking clerk, Kathleen Hackett.

Kathleen is incredibly passionate about patient care and is dedicated to putting the individual needs of patients first.

She has significantly reduced waiting times through her coordination of theatre and minor operation slots which in turn has meant that patients are treated much more promptly. Her innovation and initiative in developing a specialised system for booking means the team can now offer local anaesthetic slots to some patients within one to two weeks of referral.

Kathleen has also introduced a telephone reminder system for general anaesthetic patients which has reduced the number of DNAs to almost zero on the day of the procedure. She has also created a patient standby list based on individual clinical needs to utilise theatre slots that become available at short notice. Kathleen has taken on this extra responsibility and associated workload without any extra incentive.

Consultant oral surgeon Mr Kandasamy Ganesan, who nominated Kathleen for this month's award, said: "Kathleen demonstrates a passion to ensure patients' needs are met and theatre slots are used efficiently. The clinicians and nurses regard her as a ray of sunshine in the department.

"She always puts individual patient need first -whether it's to get a child into a theatre slot to ensure they have enough time for exam revision, or co-ordinating a head and neck cancer patient so that they can start their treatment as soon as possible."