October's Hospital Hero - Nicola Sheppard
26 October 2015
October’s Hospital Hero is heart and chest diagnostic test booking clerk, Nicola Sheppard.
Nicola's main role is to book appointments for patients that
require diagnostic investigations in the heart and chest
One afternoon Nicola contacted a patient to offer her an
appointment for an echocardiogram; as the conversation progressed
Nicola noticed the patient was incoherent and appeared
Nicola raised the alarm with another member of staff who called
the patient back and agreed that something was not quite right. The
manager of the diagnostic area was informed and an ambulance was
requested as there was a concern the patient may be suffering a
hypoglycaemia attack or a stroke.
Shortly afterwards two members of clinic staff visited the
patient's home to ensure everything was okay and discovered she was
suffering from a hypoglycaemic attack. The clinic staff were able
to treat and stabilise the patient, and as her condition improved
the ambulance was cancelled.
Nicola was nominated by heart and chest clinic manager, Kristie
Young and deputy manager, Marianne Fairhead who said: "Nicola
clearly demonstrated the trust's values by taking the time to share
her concerns, making sure the patient's care came first and taking
responsibility in addressing the situation.
"She did extremely well to recognise that the patient was
experiencing a medical problem. Her actions ensured the patient
received the appropriate help."