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Hospital Heroes, January 2019: Dr Viola Zuokumor

01 January 2019

Hospital Heroes

The winner of our Hospital Heroes monthly award for January 2019 is Dr Viola Zuokumor.

Midwife, Emma Connolly, said:

I work as part of the Missing Piece Service which involves debriefing women who have been traumatised by their birth experience.  Within the last 6 months I have received incredible feedback on 3 occasions with regards to the care and compassion shown by Viola. 

It is evident that Viola made a scary and distressing experience much better for these women and partners.  I have always found Viola to be professional, approachable and I believe she is a role model to her colleagues. 

Some of the feedback from the patients:

'Viola was incredible and we actually called our baby's middle name 'Viola' after her.'

'She was brilliant and funny but in a reassuring way.  She was a memorable person and we were amazed when she came to see us the next day on the ward just to have a chat and see how we were.'

'She was amazing, really reassuring and listened to our wishes.  She was so lovely and she genuinely cared about me.  I loved her.'

It is clear Viola really takes the time to communicate to her patients and follows up on their emotional well-being as well as their physical well-being.  She gives people her time and treats patients as individuals. 

Hearing such amazing feedback makes me feel really proud to have her in our team.  She really does make a huge difference to our women and I feel this needs to be acknowledged.