Hospital Heroes, October 2018: Julie Macdonald, Maternity Support Worker
01 October 2018
The winner of our Hospital Heroes monthly award for September 2018 is Julie Macdonald, Maternity Support Worker.
During a routine postnatal visit Julie identified that the
mother was experiencing extreme mental health symptoms. Julie
escalated her concerns to a community midwife and remained with the
mother to offer support.
This episode of care extended as the mother was transferred to
ED via ambulance. Julie and a midwife accompanied the mother and
her baby. Julie remained with the mother in ED and acted as an
advocate, ensuring the mother was not discharged home, as was the
Julie escalated to the CDS co-ordinator and gained support and
admission for the mother and baby. The outcome was positive and the
mother was discharged home two days later, acknowledging the
fantastic care and support she had received. The mother also stated
that the fact she was listened to and believed made all the
Care and compassion - Julie maintained a close professional
relationship during the entire care episode demonstrating high
levels of care and compassion.
Working together:- Julie communicated effectively with several
senior clinicians to ensure the correct care pathway was achieved.
Julie liaised with her team and the CDS co-ordinator
Professional and accountable:- Although not a registered
midwife, Julie practised above her role to advocate for a