Highly recommended – that’s Southend Hospital
23 July 2012
Would you recommend your local hospital to friends and family?
Patients at Southend University Hospital NHS Foundation Trust
The Friends and Family test is designed to improve patient
experience and care, and was launched in April, for all health care
The test is based on the answers patients have given when asked
the question, within 48 hours of receiving hospital treatment: "How
likely is it that you would recommend this service to a friend or
The score is a simple but effective measure of how a service is
performing and is the percentage of those who would recommend the
service minus the percentage of those who would not.
The results are published each month and shows Southend Hospital
is performing above the regional average, with a score of 69 in
The trust was also identified last month as one of the top five
most improved in the eastern region having increased its score by
24 points since the test was launched.
Chief executive, Jacqueline Totterdell said: "To have our
patients say they would recommend Southend University Hospital to
their friends and family is the ultimate accolade and we are
delighted to have achieved a score well above the average for the
region, and to be improving month on month.
"Every one of our patients is valuable to us and we naturally
want them to have the best possible experience while they are in
"This ongoing snapshot survey of patients' views is invaluable
in pointing out where improvements need to be made so that more
patients feel they could recommend us to those closest to