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Inspectors find Southend University Hospital in fine shape

07 December 2012

Health Care

Southend University Hospital has emerged with a glowing report following a recent two-day inspection by the Care Quality Commission (CQC).

Commission inspectors toured the hospital, checking records, watching how services were delivered and speaking to both patients and staff.

Their checklist included Accident and Emergency, outpatients and paediatrics, as well as medical and surgical wards and the maternity unit.

The CQC wanted to be sure that the hospital was meeting seven particular standards:

  1. The patient gives full consent being undergoing any procedure or treatment.
  2. Patients are given safe and appropriate care.
  3. Safe and coordinated care is maintained if patients are moved between wards or services.
  4. The hospital ensures safe and appropriate storage and delivery of medicines.
  5. The hospital premises are accessible and safe.
  6. Staff are properly trained and supervised, with opportunities to improve their skills.
  7. A prompt and effective system is in place to deal with any complaints.


Patients told inspectors they were happy with how staff explained what was going to happen to them and how they were involved in their treatment.

One said: "Staff will explain things as many times as needed so that I fully understand everything."

The CQC inspectors were impressed by the way the hospital had succeeded in reducing the number of pressure sores and the fact that a specialist nurse is employed specifically to help and support patients with learning disabilities.

The CQC also noted how well staff are trained and supported, both when they first join the hospital and during their career there.

One doctor told them: "This is the best A&E department of any that I have worked in. The support and opportunities for learning and development are second to none."

Following the Commission's observations that larger gowns were not always readily available for those patients needing them, the hospital trust is now arranging for them to be on hand in all the wards. Hospital chief executive, Jacqueline Totterdell, said: "We welcome visits from the CQC which give us the chance to showcase the excellent care and treatment our staff consistently deliver day in, day out.

"We are particularly pleased that as part of their conversations with inspectors our patients took the time to say they are very happy with the care they receive at Southend Hospital."


To read the full inspection report visit the CQC website at cqc.org.uk