Inspectors find Southend University Hospital in fine shape
07 December 2012
Southend University Hospital has emerged with a glowing report following a recent two-day inspection by the Care Quality Commission (CQC).
Commission inspectors toured the hospital, checking records,
watching how services were delivered and speaking to both patients
Their checklist included Accident and Emergency, outpatients and
paediatrics, as well as medical and surgical wards and the
The CQC wanted to be sure that the hospital was meeting seven
- The patient gives full consent being undergoing any procedure
- Patients are given safe and appropriate care.
- Safe and coordinated care is maintained if patients are moved
between wards or services.
- The hospital ensures safe and appropriate storage and delivery
- The hospital premises are accessible and safe.
- Staff are properly trained and supervised, with opportunities
to improve their skills.
- A prompt and effective system is in place to deal with any
Patients told inspectors they were happy with how staff
explained what was going to happen to them and how they were
involved in their treatment.
One said: "Staff will explain things as many times as needed so
that I fully understand everything."
The CQC inspectors were impressed by the way the hospital had
succeeded in reducing the number of pressure sores and the fact
that a specialist nurse is employed specifically to help and
support patients with learning disabilities.
The CQC also noted how well staff are trained and supported,
both when they first join the hospital and during their career
One doctor told them: "This is the best A&E department of
any that I have worked in. The support and opportunities for
learning and development are second to none."
Following the Commission's observations that larger gowns were
not always readily available for those patients needing them, the
hospital trust is now arranging for them to be on hand in all the
wards. Hospital chief executive, Jacqueline Totterdell, said: "We
welcome visits from the CQC which give us the chance to showcase
the excellent care and treatment our staff consistently deliver day
in, day out.
"We are particularly pleased that as part of their conversations
with inspectors our patients took the time to say they are very
happy with the care they receive at Southend Hospital."
To read the full inspection report visit the CQC website at