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Hospital’s sexual health services score well in survey

18 January 2013

Health Care

Sexual health services provided by Southend University Hospital’s dedicated clinic have been given a strong vote of approval by users of the service.

A survey of patients coming into the clinic last month found that they were overwhelmingly satisfied with access, facilities offered and the care received.

Statements with which 100% of those surveyed either 'agreed' or 'strongly agreed' were:

  • The facilities (waiting area, clinic rooms, etc) were comfortable
  • My views and worries were taken seriously
  • My care was managed by trained and competent staff
  • If a friend needed this sort of help, I would suggest they came here
  • I feel that the people who saw me listened
  • I feel that the staff made it easier for me to talk about my problem
  • Overall, a high-quality, safe, well-managed and accountable sexually-transmitted infection (STI) service.


Additional complimentary comments stated that staff were understanding, knowledgeable and non-judgmental and made patients feel at ease.

The age of patients surveyed ranged from teenage to pensioners.

Alison Keefe, clinic manager, said: "We are naturally delighted, although not surprised, that the response from service users has been so positive. We pride ourselves on being a friendly, welcoming team and aim always to provide a professional, efficient and stress-free service.

"The survey has thrown up a couple of areas where we could do better - mainly around appointment times and ease of access for London commuters. We will be looking carefully at the results to see if we can improve our service still further."


With pic:Alison Keefe, sexual health clinic manager, Southend University Hospital