Hospital’s sexual health services score well in survey
18 January 2013
Sexual health services provided by Southend University Hospital’s dedicated clinic have been given a strong vote of approval by users of the service.
A survey of patients coming into the clinic last month found
that they were overwhelmingly satisfied with access, facilities
offered and the care received.
Statements with which 100% of those surveyed either 'agreed' or
'strongly agreed' were:
- The facilities (waiting area, clinic rooms, etc) were
- My views and worries were taken seriously
- My care was managed by trained and competent staff
- If a friend needed this sort of help, I would suggest they came
- I feel that the people who saw me listened
- I feel that the staff made it easier for me to talk about my
- Overall, a high-quality, safe, well-managed and accountable
sexually-transmitted infection (STI) service.
Additional complimentary comments stated that staff were
understanding, knowledgeable and non-judgmental and made patients
feel at ease.
The age of patients surveyed ranged from teenage to
Alison Keefe, clinic manager, said: "We are naturally delighted,
although not surprised, that the response from service users has
been so positive. We pride ourselves on being a friendly, welcoming
team and aim always to provide a professional, efficient and
"The survey has thrown up a couple of areas where we could do
better - mainly around appointment times and ease of access for
London commuters. We will be looking carefully at the results to
see if we can improve our service still further."
With pic:Alison Keefe, sexual health clinic manager, Southend