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Survey reveals staff feel they the make a difference

21 March 2013

Health Care

Staff at Southend University Hospital NHS Foundation Trust are amongst the most satisfied in the country according to the 2012 national NHS staff survey.

Staff at Southend University Hospital NHS Foundation Trust are amongst the most satisfied in the country according to the 2012 national NHS staff survey.

The results put Southend University Hospital NHS Foundation Trust in the top 20 per cent of NHS organisations in England in six key areas.

The 2012 results show 92 per cent of Southend staff feel they make a difference to patients with 79 per cent feeling satisfied with the quality of patient care they deliver, beating the national average of 78 per cent.

In addition, an above average number of Southend staff felt able to contribute towards improvements at work. 

Importantly, 93 per cent of staff felt able to report errors or incidents which can be seen as evidence of a positive reporting culture and supporting learning environment. 

The Trust also excelled in areas such as 87 per cent of staff having an appraisal in the past 12 months and was above average for good communication between senior management and staff.

The survey also revealed that a lower number of our staff felt work pressure and work related stress than the national average for other acute trusts.

The NHS staff survey, which is carried out across all NHS providers in England is an important way of ensuring that the views of staff working in the NHS inform local improvements and that staff have their say in the delivery of high quality, safe and effective care.

The survey also revealed that staff feel some work still needs to be done regarding the percentage of staff having relevant job and equality and diversity training, and the availability of hand washing materials, where we were slightly below the national average.

Director of Human resources Sandra Le Blanc said: "The results from the 2012 NHS Staff Survey have provided an invaluable insight into the areas where we are doing things well, and the areas that we can improve upon.

" A great deal of work has taken place over the last year based around our values of Everybody Matters, Everything Counts and Everyone's Responsible so we are delighted to receive such positive results in a number of key areas.

"To hear that our staff feel they make a difference in their role to patients is particularly heartening as it confirms that we are heading in the right direction to achieving our vision of Excellent Care by Excellent People."

The 2012 NHS Staff Survey covered 259 NHS organisations in England and Southend University Hospital NHS Foundation Trust had a response rate of 59 per cent - one of the best response rates in the country, against an average of 50 per cent.