Survey reveals staff feel they the make a difference
21 March 2013
Staff at Southend University Hospital NHS Foundation Trust are amongst the most satisfied in the country according to the 2012 national NHS staff survey.
Staff at Southend University Hospital NHS Foundation Trust are
amongst the most satisfied in the country according to the 2012
national NHS staff survey.
The results put Southend University Hospital NHS Foundation
Trust in the top 20 per cent of NHS organisations in England in six
The 2012 results show 92 per cent of Southend staff feel they
make a difference to patients with 79 per cent feeling satisfied
with the quality of patient care they deliver, beating the national
average of 78 per cent.
In addition, an above average number of Southend staff felt able
to contribute towards improvements at work.
Importantly, 93 per cent of staff felt able to report errors or
incidents which can be seen as evidence of a positive reporting
culture and supporting learning environment.
The Trust also excelled in areas such as 87 per cent of staff
having an appraisal in the past 12 months and was above average for
good communication between senior management and staff.
The survey also revealed that a lower number of our staff felt
work pressure and work related stress than the national average for
other acute trusts.
The NHS staff survey, which is carried out across all NHS
providers in England is an important way of ensuring that the views
of staff working in the NHS inform local improvements and that
staff have their say in the delivery of high quality, safe and
The survey also revealed that staff feel some work still needs
to be done regarding the percentage of staff having relevant job
and equality and diversity training, and the availability of hand
washing materials, where we were slightly below the national
Director of Human resources Sandra Le Blanc said: "The results
from the 2012 NHS Staff Survey have provided an invaluable insight
into the areas where we are doing things well, and the areas that
we can improve upon.
" A great deal of work has taken place over the last year based
around our values of Everybody Matters, Everything Counts and
Everyone's Responsible so we are delighted to receive such positive
results in a number of key areas.
"To hear that our staff feel they make a difference in their
role to patients is particularly heartening as it confirms that we
are heading in the right direction to achieving our vision of
Excellent Care by Excellent People."
The 2012 NHS Staff Survey covered 259 NHS organisations in
England and Southend University Hospital NHS Foundation Trust had a
response rate of 59 per cent - one of the best response rates in
the country, against an average of 50 per cent.