Asda’s community project helps Southend Hospital
23 July 2013
On the spot patient feedback has been made easier in Southend Hospital’s A&E department thanks to the help of Asda in Shoebury.
The supermarket has donated three community token boxes to the
patient involvement department.
The boxes will be used to collect Friends and Family test cards
from patients following their treatment in A&E.
Asda have also donated a monthly gift voucher prize of £10 for
the next 12 months, which will be awarded to patients at random who
complete the survey.
The national Friends and Family Test is an easy to understand
patient questionnaire. It asks patients "How likely are you to
recommend our ward/A&E department to friends and family if they
needed similar care or treatment?"
The results are then comparable across hospital trusts
Louise Mciver, patient involvement coordinator said: "Getting
feedback from our patients is vital in ensuring the quality of our
services. We are delighted that Asda in Shoebury have helped us
provide a simple and easy means of collecting this important
measure of patient satisfaction.
"I hope these boxes will improve survey numbers in A&E as
they will be more visual in the department."
Pic: Denise Flowers, associate director of clinical governance,
Louise Mciver, patient involvement coordinator, Luanna Julian,
community life champion and Bob Foster, Asda Shoebury general