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Asda’s community project helps Southend Hospital

23 July 2013

Health Care

On the spot patient feedback has been made easier in Southend Hospital’s A&E department thanks to the help of Asda in Shoebury.

The supermarket has donated three community token boxes to the patient involvement department.

The boxes will be used to collect Friends and Family test cards from patients following their treatment in A&E.

Asda have also donated a monthly gift voucher prize of £10 for the next 12 months, which will be awarded to patients at random who complete the survey.

The national Friends and Family Test is an easy to understand patient questionnaire. It asks patients "How likely are you to recommend our ward/A&E department to friends and family if they needed similar care or treatment?"

The results are then comparable across hospital trusts nationwide.

Louise Mciver, patient involvement coordinator said: "Getting feedback from our patients is vital in ensuring the quality of our services. We are delighted that Asda in Shoebury have helped us provide a simple and easy means of collecting this important measure of patient satisfaction.

"I hope these boxes will improve survey numbers in A&E as they will be more visual in the department."


Pic: Denise Flowers, associate director of clinical governance, Louise Mciver, patient involvement coordinator, Luanna Julian, community life champion and Bob Foster, Asda Shoebury general manager.