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New patient administration system at Southend University Hospital

28 November 2013

Health Care

Southend University Hospital NHS Foundation Trust is moving to a new patient administration system (PAS) over the weekend commencing Friday 29 November.

The PAS records and stores patient information and is key to everyday working at the hospital; it is also used to manage accident and emergency, outpatients, inpatients and waiting lists.

The new Medway PAS system, provided by System C / McKesson, was selected following a rigorous procurement process and is already in use in a number of large acute hospital trusts. It will be the first step towards an electronic patient record where all the patient's medical history, procedures and treatments will be kept together in one place to give clinicians a complete picture.

Project manager, Dona Shine said: "The project team have been working together for over a year to customise and test Medway, as well as moving almost one million patient records from the current TotalCare PAS to the new Medway system. 

"Operational staff from all areas of the hospital have been involved in four phases of user testing to ensure the new system works as required and we are delighted that it is now ready for live use."

Work to introduce the new Medway PAS will start at lunchtime on Friday 29 November and continue over the weekend. During this time patients will be unable to book appointments through the hospital call centre; the Choose and Book system will also be unavailable. Normal service will resume from 8am on Monday 2 December.

The accident and emergency department will be the first area to start operational use on the morning of Sunday 1 December, with inpatient areas following later in the day. Outpatient areas will begin using the new system on Monday 2 December.

Dona added: "We are aiming to make the transition to the new system to be a smooth one with minimal disruption. However those attending the hospital for outpatient appointments over the next couple of weeks may have to wait a bit longer than usual to be booked in, but this should only be temporary and we thank you in advance for your understanding."