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Southend is delivering a better service for babies

23 December 2015

Health Care

Southend University Hospital has continued to show improvement in the latest Care Quality Commission (CQC) National Maternity Survey 2015.

The hospital has scored higher marks than it did back in 2013 when the survey was last conducted across all three main sections for labour and birth, staff and care in hospital after the birth.

Colleen Begg, head of midwifery and gynaecology & clinical director for women and children's, said: "At Southend we pride ourselves on using such feedback to improve and develop the care we offer women and their family. One example of this was the successful introduction of allowing fathers the choice to stay overnight with their partner and baby, which we introduced this time last year."

The maternity service at Southend Hospital goes from strength to strength seeing the neonatal unit awarded Stage 2 accreditation of the UNICEF Baby Friendly Initiative neonatal enhanced standards, the only unit in the east of England - and one of only four units in the country - to do so.

It is also home to the only fetal medicine unit is Essex and from early 2016 will be the first in the region to offer a third scan as standard to help reduce stillbirth.

Colleen added: "Our midwives constantly strive to provide the best possible experience by promoting a range of choice for women using the maternity service at Southend. We have one of the best homebirth services in Essex and at 5% are more than double the national average for providing this choice for local women."

The survey is just one of a variety of ways in which the hospital are able to receive feedback from women using its service. This includes the use of comment cards, the Friends and Family national test and one-to-one interviews with women.

The results of the recent CQC National Maternity Survey 2015 reflects views of women who used the maternity service in February 2015 and the overall scores show that the hospital is delivering a similar standard of care to others nationally.