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Hear, hear for audiology at Southend as it gains ‘badge of quality’

04 December 2015

Health Care

The audiology service at Southend Hospital, that’s the study of hearing, balance, and related disorders, was the first in the East of England to achieve accreditation from the United Kingdom Accreditation Service (UKAS) that gives it a nationally recognised ‘badge of quality’.

UKAS were appointed by the Royal College of Physicians to manage the assessment process for the Improving Quality in Physiological Services Programme (IQIPS) and this highly esteemed quality award is the culmination of two years hard work.

The accreditation is only awarded after a rigorous process of documentary evidence and on-site observations across four areas. These areas are patient experience, safety, facilities, resources & workforce and clinical.

All of which means that this seal of approval helps give patients a real peace of mind and confidence in the service that is delivered by audiology at Southend Hospital, paediatric audiology at the Lighthouse Child Development Centre, also in Southend, and adult audiology at Brentwood community hospital.

Dr Linda Grimmett, clinical lead & audiology manager, explained: "We are all very pleased with the outcome and to have been the first such service to receive it in the East of England shows loud and clear that we are really at the top of our field and deliver the best for our patients.

"I'm very proud of my dedicated staff and that our efforts to provide a safe and effective patient focussed service have not gone unrecognised."


Image: l-r Louise Marshall, audiology receptionist, Dr Linda Grimmett, clinical lead & audiology manager and Helen Dampster, senior audiologist

Southend Hospital was the first in the east of England to gain accreditation, the Norfolk and Norwich hospital has since also gained accreditation.