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Trust welcomes CQC Report

02 August 2016

Health Care

Sue Hardy Chief Executive, at Southend University Hospital, said: "I am absolutely delighted that this report recognises the fantastic caring and compassionate nature of our staff and that most importantly the services we provide are rated as good for being effective and caring for our patients. This is something that I see in the staff here every day, and it is pleasing to see this recognised by the CQC. 

"We have been honest about the improvements we are making here at Southend and the report reflects the things we told the CQC inspection team we were working to change and with no area rated as inadequate this reflects the hard work of our teams in transforming and improving the services we provide to our community.

Alan Tobias OBE, Chairman said: "The report reflects the journey we are on, particularly in developing our clinical leadership structure to ensure the decisions we make as an organisation are informed by our clinical teams.

"The inspection team also acknowledges the work we are doing with our partner organisations such as the CCGs and local authority in recognition that many of the challenges and pressures we face are system wide issues, particularly the recruitment of staff, increased demand and lack of capacity.

"I am particularly pleased that so many  areas were  highlighted as  'good', with one area marked as  'outstanding' within the report, and also recognition was given to our many areas of best practice and innovation."

The CQC inspectors based their ratings of each service or team visited on key questions across eight service lines, the evidence for each then leads to the overall rating given. The questions are:

  • Is it safe?
  • Is it effective?
  • Is it responsive?
  • Is it caring?
  • Is it well-led? 

The Trust is now developing a detailed action plan in response to the areas identified for improvement.

The CQC are an independent regulator of health and adult social care whose job is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care by monitoring, inspecting and regulating services to make sure they meet fundamental standards of quality and safety.