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New area for Pre-Assessment

09 December 2016

Health Care

The pre-assessment team in Outpatients has been for some time running the service out of disparate rooms spread around what is known as the Outpatient Department (OPD) racetrack area.

This fragmented environment meant that patients often had to visit different rooms which increased the time they had to spend at their appointment and did not provide a seamless experience.

The Theatres, Critical Care and Anaesthetic directorate management team worked together with the OPD Matron, nurse manager and the estates & facilities team to agree and establish a designated area for the Pre Assessment service.

This was achieved at the end of October with the team moving to a dedicated suite of rooms, including a newly built dedicated assessment room for HCAs to take patients physical measurements and rooms for our nurse manager, pre-assessment nurses and consultant anaesthetists.

Now  the team is based along one side of the racetrack which supports the team in their aim to provide a smoother service and better patient experience.

Lesley Odeke, Lead Nurse in the Pre-Assessment Unit, said: "Centralisation of Pre Assessment has resulted in a positive outcome for both patients' and staff by increasing work productivity and maximising time. It has created a happier and better motivated team who feel valued for their role within the directorate who can provide first class care for our patients.

"It is a significant move for the team and a great morale boost. Being in the dedicated area will allow us to expand the use of the Synopsis IQ pre-assessment system and undertake further work to improve the patient experience."

And the team have already noticed the huge positive impact it has had. Staff have commented that equipment is easier to access, there is a reduction in disruption, staff feel better supported; there is improved interaction and patient trajectory has improved during their appointment time.