PALS move enhances service
12 June 2017
The Patient Advice Liaison Service (PALS) at Southend University Hospital has recently relocated to a more patient friendly and accessible environment.
Now based just off main outpatients within the Macmillan Centre
corridor it is now centrally located ensuring it is easier for
patients to access than it was previously.
The office may have moved and gained a few windows but the warm
welcome from PALS Officers, Lesley Vale and Kim Dunmore, remains
the same as it ever was.
With almost 40 years' experience of working in the hospital
between them, including being a ward clerk and an HCA, they are
just as dedicated to providing advice and information to people as
when they first started in their current roles.
Kim said: "We can get up to 400 queries a month and are here to
get the best possible resolution to the concerns people have raised
to current and ongoing care in the hospital by talking to people
both in the Trust and external bodies.
Lesley added: "This is such a positive change for the PALS team
and we hope to be able to help more people now we are more
accessible to patients, visitors, relatives and carers."
PALS also have a drop in service that patients, relatives or
staff can attend with any queries and the team are always happy to
help. The drop in service is open Monday to Friday from 8.30am -
Whether in person or via phone or email, PALS respond to each
and every query and can be contacted on 01702 385333 or firstname.lastname@example.org.