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PALS move enhances service

12 June 2017

Health Care

The Patient Advice Liaison Service (PALS) at Southend University Hospital has recently relocated to a more patient friendly and accessible environment.

Now based just off main outpatients within the Macmillan Centre corridor it is now centrally located ensuring it is easier for patients to access than it was previously.

The office may have moved and gained a few windows but the warm welcome from PALS Officers, Lesley Vale and Kim Dunmore, remains the same as it ever was.

With almost 40 years' experience of working in the hospital between them, including being a ward clerk and an HCA, they are just as dedicated to providing advice and information to people as when they first started in their current roles.

Kim said: "We can get up to 400 queries a month and are here to get the best possible resolution to the concerns people have raised to current and ongoing care in the hospital by talking to people both in the Trust and external bodies.

Lesley added: "This is such a positive change for the PALS team and we hope to be able to help more people now we are more accessible to patients, visitors, relatives and carers."

PALS also have a drop in service that patients, relatives or staff can attend with any queries and the team are always happy to help. The drop in service is open Monday to Friday from 8.30am - 4pm.

Whether in person or via phone or email, PALS respond to each and every query and can be contacted on 01702 385333 or pals@southend.nhs.uk.