Cancer patient experience at Southend is better than the national average
04 August 2017
The results for the National Cancer Patient Experience Survey 2016 are in and feedback shows that patients rate their cancer care at Southend University Hospital above the national average.
Those taking part in the survey had to give a score from 0-10,
with Southend rated 8.8 for overall cancer care.
Patients gave high scores for being able to discuss worries of
fears with staff, being given information about support groups and
being told who to contact if they were worried after discharge from
hospital. Feedback also showed that GPs were given enough
information about patient`s condition and treatment.
That's really encouraging news for the hospital, which is a
specialist cancer centre. But the hospital also knows that it must
continue to improve its cancer patients' experience even
Yvonne Blücher, Managing Director for Southend Hospital, said:
"We are constantly listening to our ongoing patient feedback across
all areas of the Trust. With regard to cancer care we know we still
have areas that we can be even better at and our cancer team
continue to look at ways we can make those improvements to give the
best service we possibly can for our cancer patients."
"Our main area for improvement is performance and we are working
across the three trusts of Southend, Basildon and Mid Essex to
provide joined up, timely care for patients with cancer.
"One in two people will be diagnosed with cancer during their
lifetime and many cancers are becoming far more manageable than
they were 30 years ago. With our dedicated staff, the Macmillan
Cancer Centre onsite, our £540,000 Brachytherapy suite and our soon
to be opened £600,000 state-of-the-art laparoscopic (keyhole
surgery) theatre suite, Southend is well and truly at the forefront
of that fight for the people of Essex."
These latest survey results show that Southend University
Hospital is heading in the right direction when it comes to
ensuring it gives cancer patients across Essex the best experience
they can possibly have.