Survey to help improve outpatient appointments
23 May 2019
Imagine having an outpatient appointment without having to attend hospital, or without struggling with public transport or trying to find that elusive car park space.
That could be the future of outpatient appointments and Southend University Hospital are asking people for their input in improving the way outpatient appointments could be delivered.
During the week of Monday 3 - Friday 7 June, patients attending
outpatient clinics at the hospital, or one of its satellite clinics
across Essex, will be asked how they think Consultant appointments
could work better in the future, whether that be more telephone
consultations or video appointments using apps like Skype.
The short, five question survey will be offered whilst patients
are waiting for their appointment by hospital volunteers, who will
be asking people to answer the iPad survey. Answers will be
Clare Burns, Director of Operations for Planned and Scheduled
Care at the Trust, said: "It's an exciting opportunity to be a part
of shaping how these positive outpatient appointment changes could
take place at Southend. They could mean less of a struggle for
public transport, road congestion or parking, or not having to book
time off work or having to ask a friend or relative to take you to
your appointment. You could have the same consultant service 'in'
your own home. Such developments would save both patients and staff
time and money, making it a much more effective and efficient
The feedback received from patients will help influence how
outpatient services will work in the future. During the same week,
the survey will be available online and accessible from
smartphones. Consultants themselves will also be asked for their
views on how information can be best shared with patients, without
the need for them to physically travel to the hospital site.