CQC Reports – Mid Essex and Southend
06 March 2020
The Care Quality Commission has today rated two of the Trusts within the Mid and South Essex Hospitals Group as Requires Improvement, while rating the care provided as Good.
Inspectors visited Mid Essex Hospitals NHS Trust and Southend
University Hospital NHS Foundation Trust in November last year,
looking at a range of services and speaking to patients, relatives
The CQC's overall rating for both Trusts remains as Requires
Chief Executive Clare Panniker said: "These were the ratings we
were expecting. While there is still more to do, we're delighted
that the inspectors recognised the raft of improvements that have
been made across our hospitals, and noted areas of outstanding
"We are well-sighted on the issues we are facing across Mid and
South Essex, and understand the scale of the improvements
"The demands on our services, and long-standing issues with
recruitment and finances, have meant that we are not consistently
providing the service we would like to our population. People are
having to wait longer than we would like for treatment, and we are
determined to tackle the issues head on.
"We know that merging our three Trusts together - as we aim to
do on 1 April - will speed up our programme of improvement.
"The clinical changes we have already started to introduce -
particularly separating out emergency and planned care - will help
to cut waiting times and improve outcomes for patients.
"Legally merging the Trusts will build on that. We can work more
efficiently and streamline processes, making best use of our
state-of-the-art equipment and our outstanding staff. Being one of
the largest Trusts in the country will also help us to attract the
best recruits, and allow our existing staff to develop as one
"I'm particularly pleased that we have been given a rating of
Good for Well Led - confirming that we have strong leadership in
place across our group of hospitals as we head towards merger.
"The staff on both sites were described as 'kind and
compassionate' by the inspectors, who also noted that they provided
our patients with privacy and dignity.
"The report for Mid Essex Hospitals shows wide ranging
improvements. The overall mark for medical care - which includes
older people's care - has leapt up two ratings, going from
inadequate to good in 18 months. That's a fantastic achievement and
such good news for patients.
"Similarly, there are no inadequate ratings at Southend, with
good ratings for care in every service. We have worked quickly to
tackle the areas which we knew needed additional support, and have
already introduced new clinical leadership in our emergency
department to spearhead improvement work.
"At the time of the inspection we had a 40% vacancy rate for
nurses in Southend's Emergency Department. I'm delighted that we
now have no vacancies.
"Increased demand on our services also impacted on our ability
to see patients as quickly as we would like. In the past year we
have seen 3.24% more people through the doors of ED, and whereas at
this time last year we were seeing an average of 11 ambulances
arriving at Southend Hospital every afternoon, it is now an average
"We are absolutely committed to continuously improving our
services for the people of Mid and South Essex, and I'm looking
forward to seeing what more we can achieve as one single Foundation
"I would like to thank our staff, who work tirelessly to provide
the very best care to our patients."
You can view the full report for Southend University