For patients
& visitors

Advice & Support

Our teams are committed to putting our patients first, through the contacts made to the Patient Advice & Liaison Service (PALS), during the complaints investigation process, and through patient feedback.

You can receive advice from

  • the Patient Advice & Liaison Service (PALS)
  • the Patient Experience Team (PET)
  • the bereavement team
  • hospital support groups

We provide a professional and friendly service to any patient or member of the public who has any feedback about treatment and care provided at the hospital.

Our core information leaflets are available on our website in English, Polish and Czech.

If you have an issue that ward or department staff have been unable to resolve, we are happy to investigate your concerns and have a dedicated complaints team to help you.  Please visit our compliments and complaints page for more information.
 

Improving services

Our teams regularly provides ward and department staff with information about the way in which patients, carers and visitors view their services through the feedback we receive.  This helps our staff review the way that they deliver their services, so that there is a constant focus on improving care and service delivery to provide services that you tell us you want.

We also provide training and awareness sessions to staff at all levels and in all specialist areas based on real patient experiences and we actively promote service improvements.  

Please be reassured that no patient or personal details are shared in reports or during training.  

The Team 

Laura Mansfield - Head of patient experience

Louise McIver - Patient involvement cooordinator