For patients
& visitors

Patient Advice & Liaison Service

Southend Hospital’s PALS offers on the spot support, advice and information to patients, their families, carers and friends as well as members of the public.

PALS staff have considerable experience of how the hospital works and have access to all departments and staff at all levels, including the chief executive. This supports us in negotiating prompt solutions.  We have contacts within many local NHS services, social services, voluntary, charitable and advocacy agencies.

PALS can give advice and information about all services provided by Southend Hospital and also in relation to other health care providers. If we cannot help you we will be able to put you in touch with someone who can. 


Our service is confidential and staff will not speak to anyone else about your issues unless they have your permission to do so, except where there are concerns about safety.

PALS will:

  • Assist you in resolving your concerns or difficulties quickly and effectively
  • Provide you with information about our hospital and its services.
  • Support you with interpreting services if you need language assistance

We will provide you with guidance on how local NHS services are provided including how to make a formal complaint if you have serious concerns about the care and treatment provided by Southend Hospital.

Comments and feedback

All comment cards, letters and emails received by the hospital are recorded by PALS.  Reports from this information enable the Trust to identify areas where our procedures or services can be improved.

How to contact PALS

Southend University Hospital NHS Foundation Trust
Prittlewell Chase
Westcliff on Sea
Essex SS0 0RY

Telephone:  01702 385333

Fax: 01702 385915


Our phone lines are now open from 10am to 4pm, Monday to Friday excluding weekends and bank holidays.

The team

Lesley Vale and Kim Dunmore - PALS officers