Patient Advice & Liaison Service
Southend Hospital’s PALS offers on the spot support, advice and information to patients, their families, carers and friends as well as members of the public.
PALS staff have considerable experience of how the hospital
works and have access to all departments and staff at all levels,
including the chief executive. This supports us in negotiating
prompt solutions. We have contacts within many local NHS
services, social services, voluntary, charitable and advocacy
agencies.
PALS can give advice and information about all services provided
by Southend Hospital and also in relation to other health care
providers. If we cannot help you we will be able to put you in
touch with someone who can.
Confidentiality
Our service is confidential and staff will not speak to anyone
else about your issues unless they have your permission to do so,
except where there are concerns about safety.
PALS will:
- Assist you in resolving your concerns or difficulties quickly
and effectively
- Provide you with information about our hospital and its
services.
- Support you with interpreting services if you need language
assistance
We will provide you with guidance on how local NHS services are
provided including how to make a formal complaint if you have
serious concerns about the care and treatment provided by Southend
Hospital.
Comments and feedback
All comment cards, letters and emails received by the hospital
are recorded by PALS. Reports from this information enable
the Trust to identify areas where our procedures or services can be
improved.
How to contact
PALS
Southend University Hospital NHS Foundation Trust
Prittlewell Chase
Westcliff on Sea
Essex SS0 0RY
Telephone: 01702 385333
Fax: 01702 385915
Email: PALS@southend.nhs.uk
Our office opening hours are Monday to Friday 08.30 -16.30,
please note the walk-in service closes at 16.00. We are not open on
Bank Holidays.
The team
Lesley Vale and Kim Dunmore - PALS officers