For patients
& visitors

Learning disabilities

We hope that our whole website is clear and understandable. This page gives you the important information you need when you come to hospital.

COVID-19: Click here to access the COVID-19 Learning Disability Hospital Summary

This page contains information that you might find useful if you are coming in to hospital. There are four videos for you to watch - one about coming to outpatients, one about coming to A&E, one about giving your consent and one about what happens when you go into hospital.

You can click here to open an easy read COVID vaccination leaflet which you can download.

You can click here to open a blank copy of a hospital passport which you can download and fill in.

You can click here to open a blank copy of a health action plan which you can download and fill in.

You can click here to read our patient charter. This is what we will do to support people with learning disabilities at our hospital.


Here are some important information about sepsis. Click here to watch a video about sepsis.

Find out more about sepsis. You can watch this video or download our sepsis leaflet.

Here is our new video about what happens when you go into hospital


Here is our video about giving your consent


Here is our video about coming to the A&E department


Here is our video about your visit to hospital

 NR 74 (2016)

We took part in The Big Health Day 2016 and hosted a hospital uniform fashion show.

You can watch our hospital fashion show video here.

Please call 07795 018923 to talk to the Specialist Nurse for Learning Disability at the hospital. 


We are a large hospital in Southend on Sea. Our address is:

Southend University Hospital NHS Foundation Trust
Prittlewell Chase
Westcliff on Sea

If you want to send us an email, our email address is:


Hospital sign

Click here for a map of our hospital.

Phone call

Our telephone number is 01702 435555.

When you call our receptionists will answer the phone.

They will help you to speak to the person or department you need.


We treat lots of patients every year as inpatients and outpatients.

Hospital bed

Inpatients stay on our wards and we have over 800 beds for them.


Outpatients come and see our doctors or nurses for a short appointment in clinics.



Reading letter

If you are coming to our hospital as an outpatient you will have a letter from us. 

Click here for a leaflet which will help you understand the letter.



EasyHealth website

The easyhealth website has lots of health information that is easy to understand. Click here to visit the easyhealth website.


There are lots of people at the hospital who can help you.


We have an easy read leaflet on some of the people who can help you at the hospital. Click here to read this leaflet.


If you are unhappy with anything that happened during your visit to the hospital, we want you to tell us.

We want to hear your views.

Click here to read a leaflet that will tell you how to make a complaint.   



At our hospital we want all of our patients to get the best care.


Computer screen

There are lots of people in Southend who can help and support you.  This is a list of websites with information about them.

Southend Social Services Click here to visit their website.

South Essex Partnership Trust Click here to visit their website.

Southend Mencap Click here to visit their website.


The Learning Disabilities Mortality Review (LeDeR) programme

On Friday 1 September the Learning Disabilities Mortality Review (LeDeR) Programme goes live across Essex.  The LeDeR is a national NHS-funded programme.

As part of the LeDeR, we want to improve the quality of health and social care for people with learning disabilities.

We are doing this by supporting local reviews of deaths of people with learning disabilities in Essex.

There is a LeDeR section you can find at

The LeDeR website contains more information about the LeDeR in Essex and how to contact the programme.  Anyone can contact them.