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The friends and family test

The NHS Friends and Family Test is an important opportunity for you to give us your feedback on the care and treatment we provide to you.

This feedback will be used to continually review our services from your perspective and enable us to celebrate success and drive improvements in the delivery of our care.

At certain stages during your pregnancy you will be sent a text message within 48 hours of your visit asking you to complete a short questionnaire to tell us how likely you are to recommend our maternity unit, based on your experience at that stage, to friends and family if they needed similar care or treatment.

You will be asked to select one of six options ranging from "extremely likely" to "extremely unlikely". You will also be invited to tell us the reason for your selection. Your response is anonymous.

If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.

The Friends and Family Test results will be published on the NHS Choices and NHS England websites, and will also be displayed on the wards and within the maternity unit.

You can now complete your Friends and Family Test online - please visit https://ratemynhs.co.uk/Entry.aspx?e=3ca73c87-3f63-4727-a25e-55d42d84ab57