The friends and family test
The NHS Friends and Family Test is an important opportunity for you to give us your feedback on the care and treatment we provide to you.
This feedback will be used to continually review our services
from your perspective and enable us to celebrate success and drive
improvements in the delivery of our care.
At certain stages during your pregnancy you will be sent a text
message within 48 hours of your visit asking you to complete a
short questionnaire to tell us how likely you are to recommend our
maternity unit, based on your experience at that stage, to
friends and family if they needed similar care or treatment.
You will be asked to select one of six options ranging from
"extremely likely" to "extremely unlikely". You will also be
invited to tell us the reason for your selection. Your response is
If you are unable to answer the question, a friend or family
member is welcome to respond on your behalf.
The Friends and Family Test results will be published on the NHS
Choices and NHS England websites, and will also be displayed on the
wards and within the maternity unit.
You can now complete your Friends and Family Test online -
please visit https://ratemynhs.co.uk/Entry.aspx?e=3ca73c87-3f63-4727-a25e-55d42d84ab57