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Accident & Emergency

Our accident and emergency department provides assessment, diagnosis and treatment for patients with emergency conditions, serious injuries or illnesses.

Choose well bannerThe department cannot help with any problems that a GP could otherwise deal with, or with longer term problems (those being looked after by a GP or for which the patient has already been referred to outpatients).

NHS 111

If you become unwell or injured, make sure you choose the right NHS service to make sure you get the best treatment. Click on the side bar for more information or click here to visit the NHS Choices  website.

You can call 111 when you need medical help fast but it's not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to  A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999. 

The Friends and Family Test

The NHS Friends and Family Test is an important opportunity for you to give us your feedback on the care and treatment we provide to you.

This feedback will be used to continually review our services from your perspective and enable us to celebrate success and drive improvements in the delivery of our care.

If you visit our accident and emergency department for treatment you will be sent a text message within  48 hours of discharge asking you to complete a short questionnaire to tell us how likely you are to recommend our accident and emergency department to friends and family if they needed similar care or treatment.

You will be asked to select one of six options ranging from "extremely likely" to "extremely unlikely". You will also be invited to tell us the reason for your selection. Your response is anonymous.

If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.

The Friends and Family Test results will be published on the NHS Choices and NHS England websites, and will also be displayed on the wards and within the accident and emergency department.

You can complete you Friends and Family Test online please visit https://ratemynhs.co.uk/Entry.aspx?e=3ca73c87-3f63-4727-a25e-55d42d84ab57