We are able to offer appointments every weekday, Monday to Friday from 08:30-16:30 with a few earlier and later appointments available depending on the treatment site.
Once we receive your referral it
will be prioritised and a letter detailing the time and date of
your appointment will be sent to you in the post.
Please arrive on time for your appointment and book in at
reception. Appointments usually run on time so it is important to
understand that if you are more than 10 minutes late you may not be
seen or your session time reduced.
If you are unable to make your appointment or no longer need it
please contact our appointments line to change or cancel the
appointment. Please be aware that 24 hours notice is needed to
cancel or change the appointment so it can be given to someone
else. Our appointments policy states that if you miss or cancel two
or more appointments you will be referred back to your referring
On your first appointment you will be assessed by a qualified
physiotherapist and given advice and treatment if deemed
appropriate. You will need to bring relevant information with you
including any medical history, medications and any relevant
investigations i.e. Scans.
The assessment usually takes the form of an initial discussion
with the physiotherapist about the referred condition followed by a
physical assessment. For the physical assessment it may be
necessary to observe the body part and surrounding body parts so
suitable clothing is required i.e. A vest top and shorts, but may
require undressing the area to fully assess it.
We are committed to equality and diversity and will endeavor to
accommodate any necessities as deemed appropriate i.e. language or
cultural requirements. For more information please see our
Trust Hospital main website page.
The findings of the assessment and appropriate treatment options
will be discussed should further physiotherapy be indicated.
Did Not Attend (DNA) & Cancellation Policy:
If a patient fails to attend their
first appointment, the referrer is sent a letter advising them and
the patient is discharged, in accordance with Trust policy.
If a patient fails to attend a
follow-up appointment and does not contact the department, they
will again be discharged.
If the patient contacts the
department with a valid reason for non-attendance, they may be
rebooked at the discretion of the physiotherapist.
If a patient contacts the department
prior to their appointment to say they are unable to attend, they
can be rebooked. If they have more than two changed
appointments and wish to change again, Trust policy is that they
should be discharged and should get a new referral from their
referrer. In practice this will be at the discretion of the
Should you wish to make, change or cancel an appointment or
speak to your physiotherapist, please contact us either by
telephone or e-mail.
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