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Neptune Children's Ward

Our children's ward cares for around 3,000 children each year, aged from birth to 16 years.

Neptune Children's ward is a general paediatric ward that treats patients typically from birth to 16 years.  Our highly-skilled and experienced team aims to provide high quality care in a friendly environment where the needs and rights of your child come first. 

Our children's ward is designed to create a friendly, welcoming atmosphere, from the colourful reception area to the spacious wards. When entering the ward you will be greeted by a ward clerk who can answer any queries you may have and direct you to the other areas of the ward as required.

There are 10 side rooms (prioritised for those requiring isolation) and one six bedded bay that caters for those children requiring emergency, elective or high dependency care.  Additionally there is a four bedded nursery with cots.  Neptune Ward has a play room, adolescent room, parent's room, treatment rooms and a designated waiting room.

The Playroom & Paediatric Assessment Unit (PAU) waiting room

We understand that waiting for treatment or as an inpatient can be an anxious time for your child, so we actively encourage you to make use of the facilities within our playroom (please note that children using the playroom must be supervised by an adult to ensure their safety). Equipped with all sorts of entertainment, from games consoles to Play-Doh; our playroom is designed to make your child feel at home during their time on the unit. Activities for children of all ages include painting, creative model making and collage are set out every day in the playroom; we also have a role play area which features a shop, kitchen with play food and doll area.

Our Paediatric Assessment Unit waiting room is an alternative waiting area if you are here for an appointment; this area has a large television to watch films, a Wii console with a selection of games as well as toys for younger children.

Your child will be visited daily by a member of the play team (Monday to Friday), if they are mobile we will encourage a visit to the playroom or we can bring a selection of activities suitable to your child, including, DVD players with a choice of films from our collection and activities to the bedside such as; arts and crafts, board games and handheld game consoles.   You are welcome to take any of the toys, games, books or DVD's from the shelves outside the playroom to your child's bedside at any point during the day or night.

For babies we have baby bags, cot mobiles and age appropriate toys, as well as, bumbo seats, bouncers, highchairs and walkers.

On Neptune ward we have a mobile sensory trolley which we are able to move to patients bedsides creating a calming engaging atmosphere. This experience helps your child escape from the pressures of being in hospital, using lights, textures and sounds to stimulate the senses.

The adolescent room is a separate room within the ward especially for children aged between 12 and 16 years. They can play computer games; listen to music and play instruments, complete craft activities.

We have a school teacher who attends the ward regularly during term time, who can work with children during their stay.

Visiting arrangements 

The ward has an open visiting policy for parents/carers and you are welcome to stay with your child at all times throughout the day and one parent/carer is welcome to stay overnight. Visiting times for relatives and friends is between 07.00 and 20.00 with a protected meal times between 07:30-08:30, 12:00 13:00 and 17:00-18:00.  All visitors should report to the front desk or nurse's station to ensure it is a convenient time to visit.  All visitors under the age of 18 years must be accompanied by an adult over 18 years at all times and is restricted to two people per bed space. The only exception to this rule is for those children undergoing day-stay surgery. In this instance only two people may accompany the child, both of whom must be over 18 years of age and one of whom must be a parent or legal guardian.  Ideally children under 5 years old should not visit the ward, however please discuss any extenuating circumstances with the nurse in charge.

No crèche facilities are available for siblings so we ask that you make childcare arrangements in advance. We actively encourage you to stay with your child throughout their stay and have a number of facilities available within the parents' room to make things a little easier, including a fridge, microwave and tea and coffee making facilities; please note that hot drinks are only permitted on the ward if they are made in a cup with a lid.  

If your child is staying on the ward overnight, a camp bed or a bed chair and linen will be provided and there are bath and shower facilities available.

Contact us

Neptune children's unit:               01702 385180

Ward Manager:                          Claire Scott