Your
services

Outpatients

Our main outpatients department is situated at the front of the hospital at the tower block entrance. We provide outpatient services for a wide variety of specialties.

Our main outpatients department is situated at the front of the hospital at the tower block entrance. We provide outpatient services for general surgery, general medicine, pre-assessment, anti-coagulation clinic as well as Ear, Nose and Throat.

Self check-in

We offer a self-check-in service. We have four kiosks, two either side of the reception desk; these are designed to make the check in process quicker and easier. You will be prompted to touch the screen to start the booking in process, and then choose the type of appointment you are attending. Once this is completed you can either scan the barcode at the bottom of your letter or enter your details manually. The kiosk will issue a printed ticket with a number at the bottom; This will identify which location which you need to proceed to.

If you require assistance the main reception desk staff are on hand and are happy to help should you need any assistance with booking in.

Changing / cancelling your appointment

If you wish to change or cancel your appointment please telephone the number on your outpatient appointment letter or card as soon as possible, with at least 72 hours' notice. We can then provide another appointment that is convenient to you and offer your cancelled slot to other patients. It is hospital policy to refer you back to your GP if you fail to keep your appointment and do not contact us to let us know.

Ambulance transport

Patients who are unable to travel by private or public transport for medical reasons may be eligible for non-emergency patient transport. East of England Ambulance Service provides non-emergency patient transport services for patients attending hospitals and treatment centres for NHS-funded treatment.

Patients who think they may be eligible for transport and are registered with a GP in the south Essex area should call the patient transport service on:

  • 0300 0134 997 (lines are open Monday to Friday 10.00am to 4.00pm)

Before a booking is made you will be asked some short questions to see if you are eligible to use the service. If you are transport will be arranged. Please do not book less than 48 hours in advance of your appointment.

Contact us

Call centre (for appointments):    01702 508048