Neptune children's unit
Our children's unit cares for around 3,000 children each year, aged from birth to 16 years.
Our highly-skilled and experienced team aims to provide
high quality care in a friendly environment where the needs and
rights of your child come first.We provideinpatient and outpatient
care for children with both medical and surgical conditions, as
well as running a variety of specialist clinics.
Our children's unit is designed to create a friendly, welcoming
atmosphere, from the colourful reception area to the spacious
wards. When entering the unit you will be greeted by a ward clerk
who can answer any queries you may have and direct you to the other
areas of the ward as required.
The playroom & den
We understand that waiting for treatment or an appointment can
be an anxious time for your child, so we actively encourage you to
make use of the facilities within our playroom (please note that
children using the playroom must be supervised by an adult to
ensure their safety). Equipped with all sorts of entertainment,
from games consoles to Play-Doh, our playroom is designed to make
your child feel at home during their time on the unit.
Activities for children aged between 3 and 5 years include
painting, Play-Doh, water play, creative model making and
collage. We also have a role play area which features a small
kitchen and play food. Different activities are set out in the
morning and in the afternoon sessions. Children aged between 5 and
11 years have the choice of painting and drawing, board games,
craft and use of our games consoles. The den is a separate room
within the playroom especially for adolescents aged between 12 and
16 years. Your child can surf the internet, play computer games,
listen to music, watch TV and relax.
Our school teacher works with children of school age staying on
the unit longer-term, and is available weekdays between 09.15 and
12.00 (term time only).
The playroom and den are both open weekdays between 08.30 and
A place where you and your child can escape from the pressures
of being in hospital, our sensory room using lights, textures,
sounds and water therapy to stimulate the senses
The unit runs Saturday club every fortnight to prepare your
child in advance for the experience of going to theatre. All
children receive an invite prior to admission to hospital. We would
encourage you to attend as it provides an opportunity to ask any
questions and allay any fears or anxieties. Our aim is to keep you
informed and minimise the upset to you and your child by making the
experience of going into theatre as stress-free as possible.
The ward has an open visiting policy for parents and you are
welcome to stay with your child at all times. Visiting times
for relatives and friends is between 13.00 and 20.00 with a
protected meal time between 16.45 and 17.30pm. All
visitors should report to the front desk or nurse's station to
ensure it is a convenient time to visit.The only exception to this
rule is for those children undergoing day-stay surgery. In this
instance only two people may accompany the child, both of whom must
be over 16 years of age and one of whom must be a parent or legal
No crèche facilities are available for siblings so we ask that
you make childcare arrangements in advance. We actively encourage
you to stay with your child throughout their stay and have a number
of facilities available to make things a little easier, including a
fridge and microwave, tea and coffee facilities and an evening
sandwich and refreshment delivery service.
If you child is staying on the unit overnight, a camp bed and
linen will be provided and there are bath and shower facilities
Neptune children's unit: